In effect as of September 7, 2026.
You have 30 days to change your mind. Here is exactly how it works.
All digital products sold by École Lumina are covered by a commercial guarantee of 30 calendar days from the date of purchase.
If the product is not right for you, you are refunded in full, on simple request, without having to justify it.
We answer every request within two business days. Requests received at the weekend or on a public holiday are handled on the next business day.
The refund is issued to the payment method used for the purchase, credit card or PayPal account. We do not refund to any other payment method.
Once the refund has been issued, when it appears on your statement depends on your bank or payment institution, generally within 5 to 10 business days.
Our products are delivered immediately after payment, by email and by access link. Having downloaded, opened or read the product does not deprive you of the guarantee during the 30 days.
Once the refund has been issued, access to the product is withdrawn and its use is no longer authorized.
Additional products offered after the initial order are covered by the same 30-day guarantee, counted from the date of their own purchase.
Each product may be refunded separately: refunding one does not entail refunding the others, unless you ask for it.
After that period, sales are final and no refund, credit or exchange is granted, except where the law applicable in your country gives you that right.
If you have a problem with access or delivery, however much time has passed, write to us: we will sort it out.
The guarantee is granted in good faith. We reserve the right to refuse a request in cases of manifest fraud, clear abuse, unlawful use of the product or repeated requests made for improper purposes.
In the event of a chargeback or payment dispute raised with your bank, we may provide the payment provider with proof of the purchase, of the delivery and of access to the product. We encourage you to write to us first: a direct refund is faster than a banking procedure.
This commercial guarantee is in addition to the mandatory protections you enjoy as a consumer in your country of residence; it does not replace them and does not limit them.
In particular, it does not affect the rights conferred by Ontario's Consumer Protection Act, 2002, nor the right of withdrawal provided for by European law.
This policy is governed by the law of the Province of Ontario and by applicable Canadian federal law, without depriving the consumer of the mandatory protections of their country of residence.
DigiGrowth Solutions Inc., 579D - 2967 Dundas St. W., Toronto, ON M6P 1Z2, Canada. Email: contact@ecolelumina.com.